Service Technician

Reports to: Service Manager 

Position Summary

 The HVAC Technician will be responsible for all aspects of the installation, maintenance, inspection, operation, and repair of heating and cooling systems in residential and commercial locations. 

 

Technicians will primarily respond to service calls but will also do planned maintenance and/or installation as needed. Our company offers on-the-job training, and yearly wages increase as your skills develop. Starting pay is determined upon skills and experience. 


Essential Functions and Job Responsibilities


  • Serving the clients by expertly servicing customers’ entire needs. 
  • Wear floor savers while in the client’s home and maintain a neat work area when performing a repair or scheduled service. 
  • Always explain to the client what service you are performing.  Explain and show the client how the company provides superior service. 
  • Install, maintain, modify and repair heating and cooling systems 
  • Inspect and test components of systems to ensure they are operable and safe 
  • Conduct heat loss/heat gain calculations to determine the proper size system for a home 
  • Establish rapport with clients to sell the right products and services. 
  • Re-check all repairs and installations after you’ve repaired or replaced it, before leaving the client’s home to ensure everything is working properly and the client knows how to operate the system properly 
  • Perform a proper inspection of the client’s entire HVAC system.  Look for ways to prevent future breakdowns.     
  • Maintain your truck so that it is always neat and clean on the inside and outside.  The truck is one of the best billboards that the company has.  Park the truck for the maximum impact of the “billboard” when possible. 
  • Obey the company Code of Ethics and the Team Rules. 
  • Maintain a clean, organized job site 
  • Always be safety conscious both on the job and while driving. 
  • Participate actively in all training exercises, morning meetings and retreats. 


Competencies or Experience Requirements 

Mandatory 

  • Excellent communication skills 
  • Clean Driving Record 
  • Organizational skills 
  • Computer skills 
  • Ability to work in fast-paced environments 


Travel 

  • Travel is expected for this position. 


Working Conditions

This position works in the office environment. The office environment is controlled and maintained in a safe manner. Adherence to the Safety Policy and Driving Safety Policy is vital. 


Physical Demands

The physical demands for this position are light. Must be able to use standard office equipment such as telephone, computer, files, copier, scanner, etc. Occasionally lift/carry items up to 30lbs.   


Mental Requirements

Self-motivated and able to handle rapidly changing priorities and several tasks simultaneously. Must be able to respond to difficult situations with customers and co-workers with a high level of professionalism. Must be able to communicate effectively with vendors and co-workers. Must be able to always follow safety guidelines. Must have ability to manage and lead effectively. 

Always have a good attitude for the best customer service, even when in a bad mood. 


Internal Relationships 

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed. 


External Relationships

The title will have a high level of contact with customers and vendors and will be required to always maintain professional communication and appearance during work hours. 


Disclaimer 

The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. All team members may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Apply

(If not, you may be required to provide authorization to work)

Employment History

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